Frequently Asked Questions

Standard shipping takes 3-5 business days within Europe. Express shipping (1-2 business days) and Next Day Delivery options are also available for an additional fee.

Yes, we currently ship to all EU countries. Delivery times may vary by location. International shipping outside the EU is not available at this time.

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status through our website or the carrier's tracking system.

All our phones undergo a rigorous 30-point quality check and are graded based on their cosmetic condition (Fair, Good, or Excellent). Every device functions perfectly, regardless of its grade.

Each phone comes with a certified charger, charging cable, SIM ejector tool, and our comprehensive 2-year warranty. All devices are factory reset and ready to use.

Every phone undergoes extensive testing including battery health, screen quality, camera functionality, speaker performance, and all other features. Only phones that pass all tests are offered for sale.

Our 2-year warranty covers manufacturing defects and hardware malfunctions. This includes issues with the battery, screen, cameras, and other internal components. Accidental damage is not covered.

We offer a 30-day money-back guarantee. If you're not completely satisfied, you can return the device for a full refund. The phone must be in its original condition with all accessories included.

Contact our customer service team through the support portal or email. We'll guide you through the process and provide a prepaid shipping label if needed.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through our payment partners.

Yes, we partner with several financing providers to offer flexible payment plans. Options include 0% interest for 12 months on qualifying purchases.

Prices vary based on storage capacity, cosmetic condition, and current market value. Special editions or rare colors might also affect the price.